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Development Is Progressing

Just a quick note to anyone stopping by the site. We are in active development with good number of dental practices spread throughout North America. These offices represent a great diversity of dental practices. East & West coast locations. Multi-dentist offices. Solo-provider offices. Startups. Long-time dentists. Newbies. Lots of different types of people getting high-quality reports automatically sent to the email inbox. This diversity is allowing me to develop what I hope will be one of the most effective reporting services available on the market. I don’t have an official launch date yet, but feel free to check out the beta tester program or contact me for more details. UPDATE: We’re live! Learn...

Looking For a Few Good Beta Testers

UPDATE (1/20/15) – Our beta period is officially concluded. Please contact us for information on signing up for service. — Dynamic Dentists is hard at work building the highest-quality, automated reporting service for Open Dental users. We’re aiming for the 3rd quarter of 2014 for our official launch date, but I’m looking for a few more beta testers before that date to ensure that the products we are creating are the best they can be. Here’s what you’ll get, for free, until the end of 2014 as a beta tester: Daily KPI Dashboard in your email inbox Weekly summary report Monthly in-depth KPI charts and reports Daily recall phone call list Weekly unscheduled treatment plan call list … and more! Here’s a preview of what some of these reports look like:   Dynamic Dentists is not affiliated with Open Dental,...

Big News Coming Soon…

I’ve got some big news that I’ll be able to announce in the not too distant future. There will be some exciting offering that will open up specifically to Open Dental users at first. Check back in the Summer of 2014. You will not be disappointed.

What Should You Do When a Patient Complains?

If you’ve been in practice for any length of time you’ve probably had patients complain. Sometimes they’re minor complaints, but other times you’ll have a patient calling up your office to yell and cuss at anyone on the other line. I’ve been cussed at at least a couple times as Office Manager. While the severity of a complaint will vary and most will be relatively minor, it’s important to establish your practice as a place that cares about its patients. How you handle complaints sets a tone for your office and you should have as a goal being able to resolve most patients’ complaints. Tiffany Monhollon from Reach Local has a great blog post addressing this issue. Here’s a snippet of her article: Is every customer complaint your fault? Probably not, but it’s important to take responsibility for whatever contribution you have had in the issue. Don’t blame the customer, because that is likely only going to make them more upset. Instead, identify the parts of the issue that your business played a part in, and let the customer know you are aware of your responsibility in the matter. You’re not going to be able to make everyone happy. Sometimes you’re going to have an irrational person on the other line and you can’t deal rationally with an irrational person. But most of the time people will have minor issues they are complaining about that can easily be handled when you operate from a position of empathy and understanding. And when you’ve resolved a person’s complaint you’ve likely won them over for...