Divergent Dental Resources, LLC Privacy Policy
At Divergent Dental Resources, LLC (“Divergent Dental,” “we,” “us,” or “our”), we are committed to protecting your privacy and the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.
1. Information We Collect
Personal Information: We may collect personal information that you voluntarily provide to us, including but not limited to: name, email address, phone number, practice name, billing information, and any other information you choose to provide when contacting us or using our services.
Practice Data: When you use our automated reporting services, we may process data from your dental practice management software to generate reports and analytics. This may include patient appointment data, treatment information, and practice metrics.
Technical Information: We automatically collect certain technical information when you visit our website, including IP address, browser type, operating system, referring URLs, and pages visited.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our automated reporting services
- Process your requests and communicate with you about our services
- Generate customized reports and analytics for your dental practice
- Provide customer support and technical assistance
- Send you important updates about our services
- Comply with legal obligations and protect our rights
- Improve our website and services based on usage patterns
3. Data Security and Protection
We implement industry-standard security measures to protect your personal information and practice data, including:
- Encryption of data in transit and at rest
- Access controls and authentication procedures
- Regular security audits and monitoring
- Secure data centers with physical access controls
- Employee training on data protection best practices
4. HIPAA Compliance
For healthcare providers subject to HIPAA regulations, Divergent Dental Resources, LLC will enter into a Business Associate Agreement (BAA) to ensure proper handling of protected health information (PHI). We maintain administrative, physical, and technical safeguards to protect PHI in accordance with HIPAA requirements.
5. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With your explicit consent
- To comply with legal obligations or court orders
- To protect our rights, property, or safety, or that of others
- With trusted service providers who assist in operating our business (under strict confidentiality agreements)
- In connection with a business transfer or merger (with notice to affected users)
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Practice data will be retained according to the terms of your service agreement.
7. Your Rights and Choices
You have the right to:
- Access and review the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information (subject to legal and contractual obligations)
- Opt out of non-essential communications
- Export your practice data upon request
8. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and improve our services. You can control cookie settings through your browser preferences.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
10. Children’s Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and provide appropriate safeguards for your information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and indicating the effective date of the changes.
13. Governing Law
This Privacy Policy is governed by the laws of the State of Texas, without regard to conflict of law principles. Any disputes will be resolved in accordance with the jurisdiction specified in our Terms of Service.
14. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Divergent Dental Resources, LLC
Email: contact@divergentdental.com
Phone: 888-755-5728
Last Updated: July 20, 2025